Shipping policy
Shipping Policy
At Dial Haus, we aim to process and ship every order as quickly and securely as possible.
Order Processing
Orders placed before 2pm CET are processed and shipped the same business day.
Orders placed after 2pm CET, during weekends, or on public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Times
We offer free insured worldwide shipping on every order.
Estimated delivery usually takes around 10 business days, depending on your location and local carrier processing times.
Please note that delivery times are estimates and may vary due to customs, carrier delays, holidays, or other circumstances outside of our control.
Tracking Your Order
Once your order has shipped, you will receive tracking details by email.
Please allow a few hours for the tracking information to update after dispatch, as carrier systems may not show movement immediately.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Delays, Lost or Damaged Packages
All orders are shipped with insured delivery.
If your order is delayed, lost, or arrives damaged, please contact our support team so we can investigate the issue with the carrier and help resolve it.
Returns
Returns are accepted within 30 days of delivery, provided the item is unworn, unused, and returned in its original packaging.
For full return instructions, please see our Refund Policy.
Warranty
Every watch is backed by our 2-year official warranty against manufacturing defects.
This warranty does not cover accidental damage, misuse, normal wear and tear, or damage caused by unauthorized repairs.
Contact Us
If you have any questions about shipping, delivery, tracking, returns, or your order, please contact us at:
Our team will get back to you as soon as possible.